Application and Technical Support
eLogic promises speed, knowledge and solutions
Quick and effective response and resolution is imperative for all application, content and technical questions. eLogic stands ready to answer all questions.
eLogic promises:
- You will be greeted in a timely fashion
- The team member who responds will know your application specifications and be capable of providing answers
- Your content, measurements and other proprietary information is kept secure
- Maintenance, back-ups and upgrades will be done in off hours
- No more than 48 hours of any scheduled down time
- Systems and content redundancy to ensure against permanent loss
Tier II Administrator Support is all the help you need with your LMS
eLogic Tier II support begins with two days of comprehensive training for your designated LMS administrator. Our goal is to give him or her the confidence to manage your LMS with confidence.
Support continues with personalized email and telephone response managed through IssueTrak, our interactive contact system. When your administrator has a question, he or she submits it via IssueTrak and can expect a timely answer from the eLogic team member most qualified to answer it and provide resolution. Network Engineers, Internet Experts, Database specialists, System Administrators and other technology experts are all available. Help with authoring tools, SCORM standards and third party content are equally accessible.
IssueTrak also tracks all past and pending inquiries. IssueTrak is easily accessed through elogiclearning.com. Just click IssueTrak on any page.
Tier I End User Help Desk keeps learners on track
Optional End-user help desk (Tier I) support is available if you choose both administrator and end-user support continuity. It offers users their own online portal for assistance using your LMS or to clarify content.
Our Support Team lives the eLogic Philosophy: Everything matters. Everyone matters. Every time.